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CLIENT SERVICES COORDINATOR

REPORTS TO: Client Services Manager
HOURS REQUIRED: 40 hours per week, some nights and weekends required
WAGE: DOE

Our Organization
Women’s Initiative for Self Employment is a dynamic nonprofit organization where dreams become thriving businesses! Our mission is to build the entrepreneurial capacity of women to overcome social and economic barriers and achieve self-sufficiency. Women’s Initiative links women with the skills, information and financing they need to establish or expand small businesses that reflect their personal and financial goals. Our programs encourage women to create quality jobs for themselves and others – jobs that offer the flexibility to better blend work and personal responsibilities.

The Opportunity
Women’s Initiative is seeking motivated, energetic candidates to apply for the Client Services Coordinator position. This full-time position is a key player in the Program Department. The Client Services Coordinator is responsible for recruiting and enrolling participants in our growing business training program. Qualified candidates will possess a diverse skill set that includes public speaking, outreach, event planning and administrative skills. The Client Services Coordinator demonstrates a commitment to providing a fantastic customer service experience to our diverse clientele. Superior communication skills in English and Spanish are a must.

Job Responsibilities:
I. Outreach
• Create and disseminate flyers in targeted locations
• Identify and staff community outreach events
• Establish partnerships with local agencies and organizations to increase client referrals

II. Presentations
• Present entrepreneurial readiness information sessions to prospective clients in English and Spanish
• Represent Women’s Initiative at community events and functions

III. Administrative Duties
• Field applicant and client phone calls
• Register clients in classes and collect fees
• Maintain organized and consistent client files
• Enter registration information in database and ensure consistent, accurate data entry
• Prepare materials and curriculum for core training class

IV. Event Planning
• Coordinate logistics of client graduation ceremonies
• Manage volunteers and staff
• Other duties as assigned

Qualifications:
• Bilingual (Spanish/English)
• Excellent written and oral communication skills
• Superior customer service skills
• Ability to multi-task and adapt in a fast-moving work environment
• Superior time management ability and organizational skills
• Excellent public speaking, training and/or presentation skills
• Demonstrated ability to relate well to people of diverse ethnic and economic backgrounds
• Enjoy working as a team and show initiative in duties
• Highly detail-oriented
• Excellent computer skills including Outlook, Word, Power Point, and Excel
• Data entry experience
• Ability to work some weeknight and weekend hours
• Ability to lift moderate loads on a periodic basis
• BS/BA + 2 years relevant experience preferred

To apply:
Please send a resume and cover letter to gkirk@womensinitiative.org


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